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Tier-1 brand, mid-level generalist role, and metro location create high candidate competition.
Role requires specific US banking, credit dispute, and collections knowledge, so cross-industry transferability is low (high sensitivity).
Explicit 5-9 years, mandatory banking/dispute domain expertise and NAM hours raise shortlisting strictness to high.
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Provide operations support including record maintenance, account management, imaging, and opening accounts coordinated with the Core Operations team.
Act as liaison among operations staff, clients, project managers, and compliance/legal teams to ensure regulatory business requirements are met and deliverables are on schedule.
Manage multiple projects focused on regulatory client deliverables such as client communications, legal statements, and performance reporting, including facilitating training and creating test scripts.
5-9 years of relevant experience in banking operations or related fields.
Bachelor’s degree or equivalent experience.
Comprehensive knowledge of Dispute process, US Banking operations including collections, bankruptcy, credit dispute operations, credit bureau, fraud process, card operations, shared services, and back office collections.
Proficient in Microsoft Office and able to work US hours (NAM hours).
Experienced in handling US banking operations specifically relating to credit disputes, fraud, chargebacks, and collections.
Capable of managing multiple regulatory compliance projects simultaneously with strong analytical and communication skills.
Able to work independently with problem-solving abilities and act as an effective liaison between business and technology stakeholders.