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Known travel-tech employer, metro Bangalore and generalist change role with ServiceNow skills increases applicant competition.
Core change-management, training and stakeholder skills transfer across industries, though ServiceNow and AI exposure favors tech backgrounds.
Requires ServiceNow experience, change management and stakeholder skills but lacks explicit years, so moderate screening.
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Drive organizational change initiatives focused on adoption of AI tools, automation, and ServiceNow workflows.
Analyze business processes and usage data to identify adoption barriers and improve efficiency.
Create and execute training, communication, and engagement strategies to ensure effective technology and process adoption.
Experience supporting organizational change, technology adoption, process improvement, training, or business analysis initiatives.
Proficiency with ServiceNow (SNOW) for workflow review, tracking, and reporting.
Strong English communication skills, both written and verbal.
Work Experience Required: Not explicitly mentioned in the JD.
Comfortable working at the intersection of people, process, and technology in change management contexts.
Strong stakeholder management skills and ability to influence through collaboration without formal authority.
Experience or strong interest in AI, automation, and emerging technologies with capability in data analysis to measure adoption trends.