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Mid-level Key Account role in Mumbai with common title and 5+ years increases applicant density despite industry specificity.
Requires industry-specific customs brokerage and import operations experience, limiting transferability across industries.
Explicit 5+ years plus mandatory customs brokerage, key account, and collections experience creates strict filtering.
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Manage key customer accounts focusing on smooth import shipment execution, customs compliance, and operational excellence.
Own timely collection of receivables and revenue growth through effective account management and business reviews.
Coordinate with customers, customs authorities, internal operations, finance teams, and other stakeholders to ensure SLA adherence and customer satisfaction.
Minimum 5 years experience in Key Account Management/Client Services within Customs Brokerage, Freight Forwarding, or Import Operations.
Strong hands-on knowledge of Import Customs Clearance, Customs compliance, and managing key/strategic customer accounts.
Experience with shipment execution, customs documentation, KPIs, SLAs, demurrage, detention, revenue growth, quotations, contracts, commercial documentation, and account profitability.
Experience conducting Monthly/Quarterly Business Reviews and managing receivables/collections and debtor management.
Background in Customs Brokerage, Freight Forwarding, Logistics or Import-Export with significant key account handling experience.
Commercial focus on customer retention, revenue growth, profitability, and strong stakeholder management skills.
Familiarity with Mumbai customs/import ecosystem is advantageous but not mandatory.