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Job Description
Structured overview of role & requirementsAbout This Role
Serve as the primary point of contact for customers handling inquiries and complaints across phone, email, and chat channels.
Maintain detailed records of customer interactions and resolutions in the company's CRM system.
Collaborate with internal teams to resolve complex customer issues and identify opportunities for upselling or cross-selling products.
Minimum Requirements
Qualification: Any Graduate/B.E/Diploma (Electrical & Mechanical background preferred)
Experience: 0-3 years in sales coordination or customer support
Language: Proficiency in one regional language (Marathi/Gujarati/Hindi/Kannada/Telugu/Tamil) and excellent English communication skills
Familiarity with CRM software
Ideal Candidate Profile
Experienced in customer-facing roles involving sales support or coordination with ability to handle multiple communication channels.
Ability to document and track customer issues systematically and collaborate across departments.
Skilled in problem-solving and decision-making in a fast-paced environment with demonstrated empathy and professionalism.