Senior Technical Consultant- ServiceNow Technical Architecture

Lead and deliver complete ServiceNow implementations including design, development, deployment, and support across multiple modules, ensuring quality, timelines, and budget adherence.

Serve as primary client delivery lead managing expectations, conducting technical workshops, and resolving issues while maintaining strong client relationships.

Mentor and lead consulting teams, providing technical guidance, capability building, and knowledge transfer to ensure successful delivery outcomes.

8+ years professional experience in IT service management, ServiceNow implementations, or enterprise software delivery.

5+ years hands-on experience in ServiceNow configuration, development, and customization across multiple modules.

Strong technical skills in ServiceNow architecture, JavaScript/GlideScript scripting, integrations, and platform certifications (System Administrator, Application Developer, or higher).

Work Experience Required: 8+ years (explicitly mentioned).

Experienced in independently leading end-to-end ServiceNow implementations with strong delivery accountability and commercial acumen.

Comfortable managing multiple stakeholders including client executives and technical teams, with strong communication and facilitation skills.

Skilled in leading and mentoring distributed and offshore teams, driving process optimization and value realization in complex ITSM environments.