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Early-career, metro Bengaluru role at a known employer with broad technical requirements increases applicant competition.
APIs, SQL, and debugging skills transfer across SaaS and platform companies, giving medium background sensitivity.
Explicit experience cap and technical skills create moderate filtering, yet freshers are encouraged.
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Investigate and resolve standard and moderately complex customer technical issues involving web apps, APIs, integrations, data, and authentication.
Communicate clearly with customers and internal teams across multiple channels, owning cases from investigation through closure and escalating confirmed product issues appropriately.
Contribute to documentation, runbooks, automation, and product improvements by leveraging AI tools and insights from customer issues, while participating in rotational shifts and on-call coverage.
Up to 3 years of relevant engineering or technical experience; strong freshers encouraged.
Proficiency with programming fundamentals and familiarity with languages like Python, JavaScript, or Java.
Experience with REST APIs, HTTP protocols, web applications, and basic SQL skills for data investigation.
Flexibility to work rotational shifts and occasional on-call coverage including evenings or weekends.
Early-career engineer comfortable debugging complex, ambiguous technical problems and using tooling like logs, developer tools, and AI-assisted coding aids.
Strong communicator able to explain technical concepts clearly to non-technical customers and internal teams with attention to customer experience.
Motivated to learn fast, apply feedback quickly, improve team knowledge resources, and fully own and close customer issues without handoff.