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Strong employer brand and Bengaluru metro increase competition, but niche certification requirements limit applicants.
Role demands deep vendor-specific datacenter, networking and contact-center integration skills, limiting cross-industry portability.
Extensive mandatory vendor certifications and advanced domain experience create highly selective shortlisting.
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Lead installation, integration, deployment, configuration, and fault management in highly complex technical environments across multiple domains (Networking, Data Centre, Security, Collaboration, etc.).
Coordinate, mentor, and provide technical guidance to engineers and technicians while ensuring quality and meeting performance targets.
Engage with clients and vendors to manage escalations, write technical reports and proposals, and contribute to design and documentation for projects.
Bachelor's degree or equivalent in IT, Computing, or related field.
Advanced work experience in technical implementation engineering in at least two technology domains such as Networking, Data Center, Security, Collaboration, Customer Experience, or End User Compute.
Mandatory technical certifications relevant to domain(s) worked in (e.g., CCIE Collaboration, NICE, Avaya, Genesys, VMware, Microsoft, Cisco, Security certifications).
Work Experience Required: Advanced experience; exact years not explicitly mentioned.
Experienced in leading technical teams and managing complex multi-technology deployments with advanced project management and customer engagement skills.
Deep domain expertise demonstrated by holding advanced certifications across multiple technologies and ability to serve as a technical lead.
Comfortable working in hybrid environments with responsibility for client interaction, escalation management, and ownership throughout project lifecycles.