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Tier-1 brand, metro role, and generic IT support title increase applicant competition.
Core IT support skills are transferable across industries, indicating low background sensitivity.
Mandatory ITIL/Microsoft365 certifications and Azure/support experience create moderate filtering.
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Provide technical support to internal clients to maintain operational IT infrastructure and systems.
Investigate, diagnose, and resolve technical incidents, problems, and requests to restore services efficiently.
Collaborate with stakeholders, escalate unresolved issues, and update relevant systems per standard procedures.
Bachelor's degree or relevant qualification in IT/Computing or related field.
Relevant IT certifications such as ITIL and Microsoft 365 required.
Moderate experience in IT technical support, diagnosis, and troubleshooting within a large ICT organization.
Workplace type: On-site.
Experience working with diverse internal and external stakeholders at various business levels.
Technical familiarity with Secure Print, MS Azure, Meeting Room Technologies, and Microsoft 365 environments.
Ability to manage incidents under pressure while maintaining clear communication with technical and non-technical audiences.