Back
Common trainer role, mid-level experience, metro location, and broad QA plus communication skills increase competition.
Requires BPO technical support and QA experience, making cross-industry transferability moderate.
Explicit 4–6 years requirement plus minimum 3 years QA makes hiring filters stringent.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Conduct Voice & Accent screening and training for new technical support hires, focusing on customer service, communication, culture, and comprehension skills.
Audit and provide quality assurance feedback on technical support interactions (calls, emails) to ensure process compliance, technical accuracy, and effective problem resolution.
Track communication errors, perform root cause analysis, deliver coaching, and report training impact and quality insights to stakeholders regularly.
Graduate degree in any discipline.
4-6 years of BPO or technical support experience, with at least 3 years in a Quality Assurance role.
Experience with international technical support processes (US/UK/Global) and working knowledge of ticketing tools like ServiceNow or Salesforce.
Strong English communication skills with neutral accent and technical fluency.
Experienced in technical support quality assurance with a coaching-oriented approach and ability to deliver constructive, actionable feedback.
Skilled in data-driven quality analysis, root cause analysis, and continuous process improvement in high-volume support environments.
Comfortable working with technical support workflows, quality metrics, and advanced reporting tools like Excel and QA platforms.