Fraud Operations Sr Supervisor

Lead and manage a medium-sized team of Fraud Agents ensuring consistent achievement of performance metrics and effective risk assessment for clients.

Oversee department projects/processes, analyze fraud trends and call volumes, and apply expertise to resolve issues and reduce fraud loss.

Drive team performance excellence through recruitment, coaching, development, process improvement, and maintaining compliance with policies and regulations.

2-5 years of relevant experience in Fraud Operations or Leadership role.

Bachelor's/University degree or equivalent experience.

Proficient project and/or performance management skills.

Effective written and verbal communication and influencing skills.

Experienced in managing fraud operations teams with accountability for volume, quality, and timeliness of results.

Capable of driving organizational change through innovation and process improvements within fraud operations.

Skilled in developing and mentoring team leaders and managing staffing decisions aligned with business goals.