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Tier-1 bank, mid-level generalist operations role in metro with NAM-hours and common skillset.
Specialized US banking, credit bureau and dispute knowledge makes cross-industry transfer limited.
Explicit 2–4 years plus mandatory US-banking, dispute process expertise and NAM-hours requirement.
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Provide day-to-day operations support including record maintenance, account opening, and imaging aligned with Citi's operational infrastructure.
Resolve customer inquiries and supervise escalated issues ensuring compliance with laws and internal policies.
Support process improvement projects and liaise between operations staff, relationship managers, project managers, custodians, and clients.
2-4 years of relevant experience in credit dispute operations or related banking operations.
Bachelor’s degree or equivalent experience; Master’s degree preferred.
Comprehensive knowledge of dispute processes, U.S. banking, collections, bankruptcy, credit bureau, fraud processes, and back-office operations.
Must be able to work NAM hours and proficient in Microsoft Office.
Experienced in dispute resolution and credit bureau operations within U.S. banking sector, indicating strong domain expertise.
Capable of independent problem solving and risk assessment in a regulated banking environment.
Able to communicate clearly with management and cross-functional teams, indicating operational and stakeholder coordination ability.