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Job Description
Structured overview of role & requirementsAbout This Role
Own the vision, strategy, and multi-quarter roadmap for the SMS product line including APIs, sender ID provisioning, delivery receipts, and two-way messaging.
Manage SMS-specific compliance and regulatory requirements (e.g., 10DLC, DLT, TCPA, GDPR) by integrating them into product plans.
Lead product backlog prioritization and day-to-day execution with engineering, including defining user stories and coordinating releases.
Minimum Requirements
8+ years of experience in product management or product ownership, preferably in CPaaS, telecom, messaging, or API-first/developer platforms.
Strong knowledge of the SMS ecosystem: A2P vs. P2P messaging, SMPP protocol, delivery receipts, carrier/operator relationships, short codes, long codes, and toll-free numbers.
Experience with messaging regulations and compliance in at least one major market (e.g., US or India).
Work Experience Required: 8+ years in relevant product management roles.
Ideal Candidate Profile
Strategic product manager comfortable blending high-level planning with hands-on product ownership in a regulated, fast-moving environment.
Deep domain expertise in SMS and adjacent channels (RCS, WhatsApp, voice, email) to support omnichannel messaging strategy.
Experience working across multiple geographies and collaborating with carriers, regulators, developers, and enterprise customers.