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Tier-1 brand, mid-level generalist role, metro location, and broad skillset increase applicant competition.
Role requires specific AV, MDM, and enterprise IT experience, moderately transferable across industries.
Explicit 4–8 years, mandatory AV/MDM/endpoint and ITSM skills create strict screening.
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Provide L2/L3 onsite and remote support for Windows and macOS devices, including OS provisioning, hardware troubleshooting, and software deployment.
Manage IT onboarding, hardware asset lifecycle, and IMAC activities while maintaining SLAs.
Operate and maintain Zoom Rooms and enterprise AV systems, including preventive maintenance, incident management, and support for events and meetings.
4–8 years of onsite IT support experience in GCC, MNC product company, or R&D environment.
Experience with Zoom Rooms administration and enterprise AV hardware (Neat, Logitech, Poly, or equivalent).
Proficient in Windows endpoint administration (Intune or JAMF) and strong macOS support.
Knowledge of networking fundamentals (DHCP, DNS, Wi-Fi) and experience with ServiceNow or similar ITSM tools including SLA management.
Experienced in both IT endpoint support and enterprise audiovisual systems with operational responsibility end-to-end.
Comfortable working in structured environments with SLA ownership and ITSM tool usage.
Background in environments requiring compliance with export control regulations or sensitive technology handling is a plus but not explicitly emphasized.