Zonal Key Account Manager

Lead execution and monitoring of warehousing and service strategy projects, including budget estimation, project planning, and coordination with multiple stakeholders.

Drive implementation of service initiatives (e.g., Shield, Maxicare, Workshop Productivity) and digital initiatives to enhance customer convenience and maintain brand competitiveness.

Develop and oversee spares policy, dealer capability building, and strategic network infrastructure to support long-term business goals.

8-12 years of experience in Auto or Service industry with role as Zonal Head - Customer Care and experience in rolling out Customer Centric Projects.

Educational qualification: MBA or Bachelor of Engineering (Mechanical, Automobile, or Production).

Experience in project execution, budgeting, negotiation, and service strategy leadership.

Not explicitly mentioned: Notice period, location, or mandatory technical certifications.

Proven experience in leading cross-functional teams to execute complex projects within auto service or spare parts domains.

Strong strategic planning ability with focus on service productivity and customer orientation in automotive sector.

Experience in dealer management, capability building, and stakeholder engagement at zonal or regional leadership level.