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Senior Customer Success role in Bangalore, hybrid with broad technical and commercial skill requirements increases competition.
Medium because general CSM skills transfer but retail syndication and script/API expertise are industry-specific.
Medium due to several mandatory technical, retail-syndication, and relationship skills despite no explicit years requirement.
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Own the health, growth, and defense of Syndigo's Enhanced Content retailer network, including script implementation and network performance.
Manage relationships with retailers and manufacturers to protect and grow brand revenue dependent on this network.
Lead technical integrations, perform network audits and analysis, and collaborate with cross-functional teams to ensure content visibility and retailer engagement.
Strong experience in Enhanced Content, Rich Content, product content syndication, or closely related domain.
Technical fluency with script deployment and web technologies (JavaScript, HTML, CSS, XML, JSON) and understanding of API integrations.
Ability to work during European hours and hybrid work requirement with 2 days per week in Bangalore office.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in managing technical and commercial relationships with brands and EMEA retailers in e-commerce or retail technology domains.
Able to independently manage multiple priorities and escalate issues across technical and business teams.
Comfortable working with data analysis tools (Excel), issue tracking (Jira, Confluence), and participating in customer business reviews and competitive positioning.