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Tier-1 bank, metro mid-level client-facing operations role with broad visibility increases competition.
Specialized banking operations experience plus German fluency limits cross-industry transferability.
Explicit years, German fluency, leadership and product experience make shortlisting highly selective.
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Support documentation and implementation tasks for client onboarding and account management, ensuring timely delivery and quality of documents.
Coordinate with onshore teams and internal departments to manage setups including electronic banking and cash management product documentation.
Manage case workflows using internal tools and escalate issues to Level 2 support as needed.
Fluency in German with 5-6 years of experience in German communication.
5-8 years of client-facing experience with at least 3-4 years in team leadership roles.
Preferably 4-5 years of experience handling Cash Management products.
Work Experience Required: 5-8 years in relevant client-facing and team leadership roles.
Experienced in client implementation documentation with strong operational coordination skills across teams and workflows.
Proficient in German and English communication for client interactions.
Comfortable leveraging AI tools responsibly to improve productivity and workflow efficiency.