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Metro location, popular Scrum Master role with broad SAFe requirements and mid-to-senior level increases competition.
Agile facilitation skills are transferable but banking and contact-center domain experience increases fit sensitivity.
Explicit 6+/8+ years, mandatory CSM/SAFe certification and people/vendor management make filters strict.
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Lead and manage Agile Scrum/Kanban teams delivering Strategic Initiatives for Global Operations Initiatives & Technologies.
Collaborate with product owners, engineering, business stakeholders, and ART leadership to drive delivery of prioritized Digital First initiatives to production.
Facilitate Agile ceremonies, manage sprint execution, remove impediments, and ensure timely delivery while advocating continuous improvement and team empowerment.
Bachelor's Degree in any discipline with minimum 6+ years overall experience or 8+ years without a degree.
Minimum 3 years experience in developing and implementing information systems.
Must possess CSM or SAFe certification.
Work timing requires availability between 06:00 AM to 11:30 AM US Eastern Time; remainder of hours flexible.
Experienced in leading multiple cross-functional Agile teams in SAFe framework for banking or financial services projects.
Skilled in stakeholder management and capable of coordinating across matrix organizations and offshore resources.
Strong technical understanding to manage complex projects, vendor and testing efforts supporting contact center technologies.