





Consulting brand, multiple metro locations, and niche conversational AI focus yield moderate competition.
Banking domain plus NLU/chatbot specialization limits cross-industry transferability.
Explicit 8-20 years plus mandatory NLU, chatbot and banking domain experience makes shortlisting strict.
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Own and analyze requirements for chat-based digital banking journeys across mobile and web platforms.
Lead business analysis for chatbot and voicebot implementations using AI/Gen AI and NLU technologies.
Collaborate with product owners, UX, and technical teams to refine user stories and manage Agile delivery processes.
8-20 years of experience in business analysis roles.
Experience with chatbots and voicebots leveraging AI/Gen AI technologies.
Hands-on experience with NLU platforms such as RASA, Google Dialogflow, Poly AI, or similar.
Notice period: Immediate to 30 days only.
Experienced in conversational banking, chat on digital journeys, and related AI chatbot technologies.
Skilled in Agile methodologies and tools like Jira and Confluence for backlog and requirement management.
Capable of managing multiple stakeholders including product owners and technical teams in a fast-paced digital transformation environment.