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Tier-1 bank, metro Bangalore, common associate operations title with general fraud skills increases candidate competition.
Specialized to banking payments and regulatory claims, limiting transferability outside financial services.
No explicit years or certifications; selection will rely on skills, communication, and compliance checks rather than rigid filters.
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Investigate and resolve Fraud Visa Debit Card claims by applying regulatory and VISA rules and documenting all required information.
Provide customer communication regarding claim results following Regulation E guidelines.
Use multiple online systems to research claims and ensure accurate, timely claim resolution in a fast-paced environment.
Work Experience Required: Not explicitly mentioned in the JD.
Strong research, analytical, and problem-solving skills with attention to detail.
Ability to apply regulatory and VISA rules to claims decisions.
Proficiency in data entry and use of multiple online computer systems.
Experienced in handling complex financial or fraud claims requiring multi-source information review and regulatory compliance.
Demonstrates strong decision-making and communication skills to resolve claims effectively and communicate outcomes to customers.
Able to work in a quality-focused, fast-paced environment with the ability to multitask and learn new information quickly.