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Tier-1 employer, metro on-site, and an entry-level generalist role attract high applicant density.
Voice and contact-center specifics add domain bias, yet core infrastructure skills are transferable across IT service providers.
No explicit years or mandatory certifications; broad troubleshooting skills prioritized over strict filters.
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Provide first-line support to clients' Collaboration, Contact Centre, and Voice systems ensuring uptime and SLA compliance.
Monitor private and public cloud infrastructure to detect and resolve technical incidents proactively and efficiently.
Execute maintenance activities such as patching and configuration changes; support clients via phone or chat and contribute to process optimization and knowledge management.
Basic troubleshooting skills and knowledge in network, voice, collaboration, and contact centre services.
Diploma, bachelor's degree, or equivalent qualification in Information Technology or Computing, or relevant experience.
Work Experience Required: Not explicitly mentioned in the JD.
Workplace type: On-site.
Capable of accurate incident triage including severity assessment and documenting key information in cases.
Strong communication skills suitable for working across multicultural and diverse groups.
Demonstrates adaptability, resilience under pressure, and commitment to maintaining positive client experience throughout interactions.