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Strong employer brand, metro location, and a generalist manager role increase applicant competition.
Front-office and facilities management skills transfer easily across industries, so background sensitivity is low.
No explicit years or certifications, but managerial and vendor/operations skills make screening moderately strict.
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Direct and administer operational efforts of Front Office and Guest Relation executives, ensuring adherence to policies and high-quality visitor and employee services.
Manage and coach Front Office staff to deliver professional experiences for all visitors, including VIP client greetings and special services.
Coordinate with multiple departments to maintain Front Office functions, handle complaints, manage safety and emergency procedures, and oversee related administrative responsibilities.
Work Experience Required: Not explicitly mentioned in the JD.
On-site work location: Pune, Maharashtra, India.
Required skills include computer proficiency, verbal/written communication, vendor/people management, and ability to prioritize and organize workload.
Must ensure compliance with JLL management regulations and participate in relevant audits and safety procedures.
Experienced in managing front office operations with a focus on visitor experience and staff performance management.
Capable of coordinating cross-functional teams and handling escalations effectively within an organizational hierarchy.
Familiarity with safety protocols, emergency procedures, and regular training implementation for front office and customer experience staff.