Senior Software Engineer – Amazon Connect & Salesforce Voice
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Job Description
Structured overview of role & requirementsAbout This Role
Design, develop, and maintain Amazon Connect contact flows and telephony solutions integrated with Salesforce Voice and Service Cloud Voice.
Implement advanced call routing strategies and build self-service IVR applications incorporating DTMF, speech recognition, and customer authentication.
Develop and support AWS Lambda functions and serverless AWS integrations to enable seamless cloud-based contact center operations.
Minimum Requirements
Bachelor's degree in Computer Science, Information Systems, or related field.
5+ years of software engineering experience.
3+ years of hands-on experience with Amazon Connect development and 3+ years with Salesforce development or Salesforce platform experience including implementing Salesforce Voice or Service Cloud Voice.
Strong experience developing and supporting AWS Lambda functions and designing IVR applications and call flows.
Ideal Candidate Profile
Experienced in full lifecycle contact center solutions integrating AWS (Amazon Connect) and Salesforce platforms.
Skilled in hands-on development of telephony solutions, IVR, API integrations, and cloud serverless architecture.
Capable of mentoring developers, leading technical design, troubleshooting production issues, and collaborating with business stakeholders on IVR and routing requirements.