Application Support Engineer – IT Operations
Clean Harbors, Inc.Match Score
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Job Description
Structured overview of role & requirementsAbout This Role
Perform initial triage and troubleshooting for P1/P2 incidents related to .NET applications, APIs, databases, and Angular frontends.
Monitor application health and logs, validate deployments, and support post-release monitoring to ensure SLA adherence.
Coordinate with development, database, and infrastructure teams to resolve incidents and manage incident documentation and updates in ITSM tools like ServiceNow.
Minimum Requirements
2-4 years of experience in application support or IT operations.
Technical expertise in .NET/.NET Core, C#, Angular web applications, and Microsoft SQL Server including query writing and troubleshooting.
Familiarity with REST APIs, HTTP status codes, log monitoring tools (e.g., LogicMonitor, Dynatrace), IIS, Windows Server, and network components.
Experience with ITSM tools (preferably ServiceNow) and participation in incident, problem, or change management processes; ability to work in 24x7 shift operations.
Ideal Candidate Profile
Experienced in troubleshooting and root cause analysis across application, database, infrastructure, and network layers in a mission-critical environment.
Capable of managing major incident calls, coordinating cross-team resolutions, and adhering strictly to SLA and escalation guidelines.
Comfortable working in shift-based 24x7 operations with high ownership during critical incidents and availability during weekends or holidays as needed.