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Specialized ServiceNow lead role reduces candidate pool, but Bangalore metro location and known banking GCC keep competition moderate.
ServiceNow CMDB and ITAM expertise is transferable across enterprises but requires specific platform experience.
Explicit 8+ years and mandatory ServiceNow platform skills create stringent shortlisting filters.
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Own technical solution delivery for ServiceNow CMDB and CSDM data integrations, customization, and automation to ensure data quality and platform relevance.
Implement continuous improvement initiatives maintaining CMDB database schema integrity within the CSDM framework.
Collaborate cross-functionally within Agile and SDLC processes to deliver high-quality, integrated solutions aligned with ITIL standards and measurable business outcomes.
8+ years of relevant IT experience, including 2+ years in ServiceNow development using JavaScript, HTML, CSS, Glide, AngularJS, PowerShell, REST or Python.
Experience with ServiceNow features like Integration-Hub, CMDB Workspace, Data Manager, Business Rules, Workflows, and CMDB Health.
Bachelor's degree required.
ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) preferred; ITIL v3 or v4 certification is a plus.
Experienced in managing and improving IT asset management data within ServiceNow CMDB under the CSDM framework in a collaborative, cross-functional environment.
Skilled in Agile and SDLC methodologies with experience in Jira and DevOps integration.
Demonstrated ability to lead technical delivery with a focus on data integrity, automation, and supporting ITIL best practices in a fast-changing IT landscape.