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Tier-1 brand, mid-level generalist title, metro location, and broad skillset requirements increase candidate competition.
Skills (SaaS support, Kubernetes, SQL) transfer across cloud/SaaS firms but ecommerce/search domain adds moderate domain bias.
Explicit 2+ years requirement plus mandatory SQL, troubleshooting, and SaaS/platform experience enforce moderate shortlisting filters.
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Serve as primary technical contact for customers using Cimulate and Salesforce Commerce Cloud integrations, resolving issues across ecommerce search, APIs, and platform configuration.
Partner with Engineering and Product teams for escalation triage, root-cause analysis, and debugging in a fast-paced support environment.
Use logs, SQL queries, YAML configuration, and debugging tools to analyze platform behavior and contribute to continuous improvement in support processes.
Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent practical experience.
2+ years experience supporting SaaS platforms, ecommerce technologies, search platforms, or cloud-based applications.
Strong hands-on SQL skills for data investigation and analysis; familiarity with YAML/JSON configuration files.
Work Experience Required: 2+ years in relevant technical support or ecommerce tech roles.
Experienced in troubleshooting technical issues in ecommerce search, APIs, and cloud infrastructure with a systematic, data-driven approach.
Comfortable working cross-functionally with Engineering, Product, and Customer Success teams, managing customer escalations and technical communications.
Knowledgeable in ecommerce architecture, cloud-native infrastructure (Kubernetes, GitOps), and AI-powered search or personalization systems is a strong plus.