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Tier-1 cloud brand, metro location, mid-level generalist role, and rotational 24x7 shifts increase applicant competition.
Operations/NOC skills transfer across cloud and infra firms but require domain-specific experience and shift readiness.
Explicit 5–8 year requirement, mandatory hands-on systems/NOC experience, and shift availability create strict filters.
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Monitor and respond to health alerts across systems estate including compute, storage, OS, and virtualization using a unified dashboard.
Triage incidents by severity and assign to correct teams while resolving common issues using runbooks within defined SLAs.
Maintain accurate incident documentation, escalate unresolved issues, and support seamless incident handoffs in a 24x7 rotational shift environment.
5-8 years of experience in systems administration, NOC/SOC, or IT operations with Linux and/or Windows server administration.
Graduate or Engineer degree (B.E./B.Tech or equivalent) required.
Experience working in rotational 24x7 shift models including nights, weekends, and holidays.
Familiarity with operating systems, virtualization, incident management, monitoring tools, and ticketing systems.
Experienced in high-pressure, alert-driven operational environments such as NOC, SOC, or command centers handling system incidents.
Skilled in accurate triage, first-response SLAs, and executing runbooks for L2 system issue resolution.
Comfortable with detailed documentation, escalation protocols, and continuous improvement practices (runbook and alert tuning).