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Tier-1 cloud brand, mid-level 3–5yr generalist role, and metro location increase applicant competition.
Infrastructure and NOC-specific skills are moderately transferable across cloud providers and enterprise operations.
Explicit 3–5 years, required systems/NOC experience and mandatory 24x7 shift model tighten candidate filters.
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Monitor and acknowledge health alerts across compute, storage, operating systems, and virtualization systems via a centralized dashboard with adherence to first-response SLAs.
Perform initial incident triage, classify severity, and route tickets accurately to the correct technical teams or escalate when issues are beyond L1 scope.
Execute runbook-driven resolutions for common systems issues, maintain detailed documentation and logs, and support continuous improvement of runbooks and incident processes.
Bachelor's degree in Engineering or equivalent (B.E./B.Tech or similar).
3–5 years of experience in systems administration, preferably in NOC/SOC or IT operations roles.
Good understanding of Linux and Windows operating systems, including process, service, and log analysis; familiarity with compute, storage, and virtualization concepts.
Ability to work rotational 24x7 shifts including nights, weekends, and holidays.
Experienced in frontline incident response within fast-paced, alert-driven environments with strong operational discipline to meet SLAs.
Skilled in clear written communication for thorough documentation and effective escalation to senior engineers.
Familiarity with monitoring tools, ticketing systems, and ITSM processes, with exposure to automation scripting and cloud infrastructure as a plus.