Back
Tier-1 brand, generalist L1 network role, and Bengaluru location create high applicant competition.
Networking operations skills transfer across industries but require specific vendor and protocol knowledge.
Moderate filtering due to required vendor-specific network skills and ITSM knowledge despite no explicit years.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Provide managed services to ensure client IT infrastructure and systems remain operational by proactively identifying, investigating, and resolving technical incidents and problems.
Monitor client infrastructure, execute maintenance activities such as patching and configuration changes, and ensure smooth shift handovers for continuous service quality.
Identify opportunities for process optimization including incident reduction and automation; support project work and disaster recovery functions as needed.
Bachelor's degree in Information Technology, Computing, or equivalent experience.
Basic understanding of network technologies including Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and routing protocols like BGP, OSPF, and EIGRP.
Experience Required: Not explicitly mentioned in the JD.
Workplace Type: On-site.
Familiarity and disciplined approach in using ITSM tools and processes for ticket management with prompt adherence to SOPs.
Strong planning skills to anticipate changes and client-focused mindset to maintain positive client interactions.
Ability to communicate effectively across cultures and social groups, with resilience under pressure and willingness to work extended hours when needed.