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Strong employer brand plus a generic Customer Success title creates moderate applicant competition.
Requires field-service, entitlement, and service-contract expertise, limiting easy cross-industry transferability.
Domain-specific service delivery, contract, and SLA responsibilities imply moderate filtering without explicit years requirement.
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Manage and optimize customers' use of NCR systems including MyNCR Portal for workorder management, entitlement tracking, and service performance delivery.
Ensure data integrity and oversee KPIs such as SLA performance, dispatch avoidance, and customer profit and loss management to maintain account profitability.
Collaborate with internal teams and clients for operational improvements across billing, parts logistics, software support, quality issues, and sales opportunity management.
Work Experience Required: Not explicitly mentioned in the JD.
Not explicitly mentioned in the JD regarding mandatory educational qualifications or certifications.
No explicit mention of mandatory technical skills or domain-specific requirements beyond familiarity with NCR systems.
No explicit notice period or location constraints mentioned.
Experienced in managing complex customer accounts with a focus on service delivery and operational KPIs within financial or retail technology environments.
Capable of cross-functional coordination covering technical support, billing, logistics, quality management, and sales support.
Strategic operator with ability to reconcile customer contracts, manage SLA penalties, and improve dispatch and service efficiency.