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Tier-1 brand, common customer-success title, mid-level experience, metro location increases competition.
Requires logistics contract knowledge and commercial experience, limiting cross-industry transferability.
Explicit minimum experience and domain-specific contract management raise screening strictness.
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Develop and maintain long-term customer relationships to ensure retention, loyalty, and realization of business value from Maersk solutions.
Manage contract renewals, tenders, and commercial activities including sales support and collaborative account planning with frontline sales.
Handle escalations, disputes, reporting, and support team management including acting as backup for senior roles and driving local/global initiatives.
Bachelor’s degree in business or related industry preferred.
Minimum 2 years of experience in Sales Support or Customer Support within similar domain.
Proficient in MS Office programs including Excel, Word, and Outlook.
Work Experience Required: Minimum 2 years in related Sales Support/Customer Support roles.
Experienced in account management execution and building strong customer relationships, especially with high-volume customers.
Capable of managing contract compliance and driving customer NPS and sales performance metrics.
Able to coordinate cross-functional resources internally and externally to resolve customer challenges effectively.