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Niche Genesys specialization and seniority reduce candidate pool despite large employer and metro location.
Highly domain-specific Genesys CCaaS and telephony skills limit cross-industry transferability.
Senior 15+ years and mandatory Genesys Cloud CX and integrations create strict mandatory filters.
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Lead design, architecture, and delivery of enterprise-grade CCaaS solutions primarily using Genesys Cloud CX.
Manage and mentor cross-functional engineering teams including Genesys developers, integration engineers, QA, and technical consultants.
Drive client engagement through workshops, technical consulting, solution innovation, and delivery governance across multiple technologies including Conversational AI and cloud integrations.
15+ years of work experience.
Bachelor’s or Master’s Degree in Computer Science.
Deep expertise in Genesys Cloud CX platform and enterprise CCaaS solution architecture and implementation.
Location: Hyderabad, India; full-time position.
Experienced in leading technical delivery and multi-disciplinary teams in large-scale CCaaS implementations.
Strong client-facing communication skills with ability to translate business needs into scalable technical solutions and lead governance.
Proficient in cloud technologies (AWS, Azure, GCP), APIs, integration patterns, and enterprise-grade security and compliance standards.