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Known fintech brand, generalist support title, metro location, and broad skillset increase competition.
Requires payments systems and integration expertise, limiting cross-industry transferability.
Explicit 2-year minimum plus mandatory payments and integration technologies make filters moderately strict.
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Provide application and technical support for Finastra Payments products to customers, including triaging functional and payment processing issues.
Collaborate with internal teams (Support Engineers, Infrastructure, Product, Development) and external customers to manage connectivity and support cases through their entire lifecycle.
Participate in projects ensuring implementations meet requirements and maintain comprehensive documentation and process adherence.
Minimum of 2 years experience in Technical Support within a cross-functional team environment.
Knowledge of payment industry systems including FedWires, Swift, Nacha, TCH Payments is a plus.
Technical skills must include SQL and familiarity with Unix; knowledge of Power BI, MQ, SoapUI, Jenkins, Java, ServiceNow, Agile methodologies, and network troubleshooting are pluses.
Bachelor’s Degree or equivalent combination of education and experience.
Experienced in supporting SaaS software and payments systems with strong customer-facing communication skills, capable of engaging with senior leadership on complex issues.
Comfortable working collaboratively across multiple technical and product teams to manage escalations and incident resolution in a structured environment.
Demonstrates operational rigor in case management, documentation, and process compliance within a payments technology and customer support context.