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Metro location, known employer and mid-senior role, but niche US healthcare expertise limits broad applicant pool.
Requires domain-specific US healthcare EBA and claims/benefit configuration knowledge, limiting cross-industry transferability.
Explicit 8–12 years plus mandatory US healthcare and people-management experience tightens shortlisting filters.
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Manage day-to-day US healthcare operational activities ensuring internal metrics like AHT, Utilization, Quality, TAT, and Productivity are met.
Lead capacity planning, forecasting, and hiring needs to support Open Enrollment and regular operations.
Maintain and update SOPs and training materials, conduct performance appraisals, and drive employee retention and engagement efforts.
8 to 12 years of experience in US healthcare processes, preferably with benefit configuration experience.
Bachelor’s or Master’s degree required.
Proficient in Excel and PowerPoint, with experience in capacity planning and forecasting.
Must be willing to work flexible US shifts.
Experienced leader with strong expertise in US healthcare, claims testing, and benefit configuration.
Demonstrated ability in people management, operational delivery, and stakeholder management.
Skilled in process improvement, project management, quality management, and cross-team collaboration.