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Tier-1 brand, metro location, and a common team-lead operations role increase candidate competition.
Strong US healthcare domain expertise requirement makes the role less transferable across industries.
Explicit 8+ years requirement plus mandatory US healthcare expertise and leadership makes screening strict.
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Manage day-to-day operations of a team of 18 to 25 members in Membership Enrollment & Billing, ensuring SLA performance and business delivery metrics are met.
Oversee capacity planning, inventory management, training coordination, and process compliance to maintain operational efficiency.
Act as liaison with internal and external business partners for process updates, training, and inter-team collaboration.
Bachelor's or Master's degree, non-BTech preferred.
8+ years overall experience including US Healthcare domain expertise and performance metrics knowledge.
Excellent communication and leadership skills with proven people management experience.
Willingness to work any shift; work from office mandatory.
Experienced leader familiar with US Healthcare operations and associated performance metrics.
Skilled in managing medium to large teams with responsibilities including coaching, capacity planning, and performance management.
Proficient in data management, reporting (Excel, PowerPoint) and stakeholder coordination in a healthcare outsourcing environment.