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Metro location and known employer increase applicants, but niche ServiceNow HAM specialization limits competition.
High because role requires niche ServiceNow HAM, Discovery, and CMDB platform expertise not easily transferable.
High due to explicit 8–12 years requirement and mandatory hands-on ServiceNow HAM/Discovery/CMDB experience.
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Lead ServiceNow Discovery administration and pattern development to maximize hardware asset discovery coverage and data quality.
Oversee Service Mapping and enforce CSDM adoption enterprise-wide to improve CMDB accuracy and operational efficiency.
Manage hardware asset lifecycle processes including stockroom audits, asset onboarding, and e-waste compliance to optimize costs and ensure regulatory adherence.
8–12 years of IT experience with at least 3 years hands-on with ServiceNow HAM Pro, Discovery, and CMDB.
Proven ability to write and troubleshoot Discovery patterns and identify CMDB gaps.
Experience configuring and maintaining Service Mapping and working knowledge of CSDM framework concepts and CMDB governance.
Work Experience Required: 8–12 years with relevant ServiceNow HAM and CMDB focus.
Experienced in leading enterprise-wide CMDB governance and continuous data quality improvements in complex IT environments.
Skilled in coordinating cross-functional teams and external vendors for asset lifecycle management and compliance.
Strong analytical capability to convert asset data into cost optimization strategies and operational recommendations.