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Tier-1 brand, metro location, common CSM title, and unspecified mid-level experience drive high competition.
CS skills transferable but SaaS and wellness domain knowledge moderately valued.
No explicit years but SaaS/customer-facing experience preferred and CRM proficiency expected.
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Develop and maintain strategic relationships with customers to drive product adoption, satisfaction, and retention.
Act as a subject matter expert on the Zenoti platform, providing solutions to enhance customer experience and business outcomes.
Use customer data and insights to guide strategy, influence stakeholders, and identify opportunities for expansion.
Work Experience Required: Experience in a SaaS, technology, or customer-facing role preferred.
Strong analytical and problem-solving abilities with technical proficiency to understand Zenoti’s product.
Proven ability to engage and influence customer executives and manage multiple accounts effectively.
Proficiency in CRM tools and data analytics platforms preferred.
Experienced in managing customer success or account management in SaaS or technology-driven environments.
Comfortable leading executive-level conversations and cross-functional collaboration with sales, marketing, product, and support teams.
Familiarity with or interest in beauty, wellness, or fitness industries is a plus.