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Well-known employer, common Solutions Architect title, metro locations, and broad CCaaS/AWS skillset.
Requires CCaaS and AWS Connect specialization, making skills less transferable across industries.
Requires AWS Connect certification, CCaaS solutions architecture experience, and hands-on cloud implementation skills.
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Lead pre-sales technical scoping and act as key technical expert advising on CCaaS solutions during sales cycles.
Design and scope customized solutions using Zendesk Contact Center products integrated with AWS environments to meet customer needs.
Create technical professional services estimates and ensure smooth handoff to implementation teams post-sale.
Strong experience and certification in AWS Connect and/or AWS services within a CCaaS environment.
Previous experience as a solutions architect or similar role supporting CCaaS and AWS environments.
Hands-on expertise in building, migrating, and deploying complex cloud-based solutions, specifically Amazon Connect and SaaS applications.
Work location must be Karnataka or Maharashtra, India as per role location requirement.
Technical expert in CCaaS architecture with deep knowledge of Amazon Connect and AWS service integrations.
Experienced in translating complex business objectives into detailed technical solutions and project estimates.
Able to communicate complex concepts clearly across technical and executive audiences to build confidence in proposed solutions.