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Known SaaS brand, mid-level requirement, and metro location increase applicant competition significantly.
Requires specialized Amazon Connect and AWS contact-center implementation skills, limiting cross-industry portability.
Explicit 3+ years plus mandatory Amazon Connect and AWS hands-on experience creates strict screening filters.
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Lead end-to-end technical implementation for customers using Amazon Connect and related AWS services.
Own solution design, configuration workshops, and produce detailed Technical Design Documents translating business needs into technical solutions.
Conduct client training, coordinate with cross-functional teams during development, testing, and go-live, and maintain project communication with Engagement Managers.
Minimum 3+ years customer-facing technical support or consulting experience.
3+ years hands-on experience building, migrating, and deploying complex cloud-based solutions with AWS, including Amazon Connect.
Strong hands-on programming skills with AWS Lambda and Python required.
Must be physically located in and willing to work from Karnataka or Maharashtra, India in a hybrid onsite/remote model.
Experienced in technical delivery and implementation of contact center solutions, especially Amazon Connect within AWS environments.
Comfortable owning the entire technical solution lifecycle from design through deployment and client enablement.
Skilled in scripting and automation to improve deployment efficiency and integration of contact center technologies.