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Metro generalist IT support role with broad skills at a known BPO, high candidate density.
Desktop and infrastructure support skills are broadly transferable across industries, so low sensitivity.
Explicit two-year minimum experience and bachelor's degree requirement yields medium strictness.
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Provide first-level technical support to internal users for hardware, software, and network issues ensuring minimal recurring problems.
Perform configuration, installation, maintenance, and repair of computer systems including OS patches and updates.
Maintain records of issues, document procedures, manage asset inventory, and assist in user application testing during system changes.
Minimum 2 years of work experience in IT support or related roles.
Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or related IT/Computer field.
Strong knowledge of IT systems operation, installation, configuration, and maintenance, especially in call center or corporate operations environment.
Excellent English communication skills, both spoken and written.
Experienced in supporting IT infrastructure in dynamic, fast-paced corporate or call center settings.
Skilled in problem-solving, analytical thinking, and technical documentation.
Able to manage multiple priorities, adapt to changing work schedules, and maintain customer-oriented service quality.