Back
Tier-1 brand, mid-level generalist role in metro with broad skillset drives high applicant competition.
Project management skills are transferable, but Salesforce product knowledge raises domain specificity moderately.
Explicit 6+ years requirement plus domain expertise and Salesforce product knowledge increases filter strictness.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Lead resolution of complex customer escalations as primary contact for strategic customers and executives, ensuring timely and professional communication and resolution.
Assess business impact, mobilize cross-functional teams across Product, Engineering, Legal, Sales, and Support to resolve high-stakes issues efficiently.
Drive root cause analysis, define success criteria, maintain executive-ready documentation, and contribute to systemic improvements to reduce future escalations.
6+ years experience in account management, customer success, project management, escalation management, or technical support.
Working knowledge of Salesforce products and tools, including AI technologies like Slackbot, Einstein, Gemini.
BA/BS degree preferred or equivalent work experience.
Ability to communicate effectively at executive levels and collaborate cross-functionally.
Experienced in managing high-pressure, complex, and emotionally charged customer escalations with composure and strategic communication.
Skilled at balancing strategic thinking with operational execution, including root cause analysis and tailored problem-solving.
Proactive, autonomous decision-maker who takes full accountability end-to-end and drives resolution with urgency and clarity.