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Strong global brand and metro location increase candidate density for this visible quality role.
Requires GCC/shared services risk and ISO/SOC audit expertise, limiting cross-industry transferability.
Explicit 12+ years, GCC shared services audit experience, and Lean Six Sigma plus audit certifications increase filtering.
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Operationalize and deploy risk, control, and quality frameworks across assigned solution lines and GCC sites
Run quality assurance programs including control testing, evidence review, root cause analysis, and remediation tracking
Prepare operations teams for internal and external audits/certifications such as ISO 9001, ISO 27001, SOC 1/2 and embed control requirements into transitions
Bachelor’s degree or equivalent industry experience
Lean Six Sigma Black Belt required; ISO 9001 Internal/Lead Auditor, CIA, CISA, or COPC certification preferred
12+ years of experience with at least 8 years in risk, quality, or audit within GCC/shared services
Work Location: Gurgaon; Working style: Hybrid
Experienced in process-level risk assessment, control design, testing (RCSAs), and quality assurance methodologies with strong technical proficiency
Capable of managing complex stakeholder relationships across operations, finance, HR, and senior leadership
Demonstrates strong commercial judgment balancing customer outcomes, operational risk, and cost, with high attention to detail and documentation discipline