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Protocol Intelligence

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CV Match Score

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Job Description

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Technical Account Manager, Automattic Special Projects Team

Automattic

On-siteDirect Career PageEst. 25–45 LPA

Match Score

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Protocol Intelligence

Data-driven signals on your job's competitiveness

Competition Intensity

(High)

Background Fit Sensitivity

(High)

Shortlisting Strictness

(Moderate)

Job Description

Structured overview of role & requirements

About This Role

Manage partner onboarding, support, and lifecycle for WordPress and Automattic products ensuring excellent experience.

Drive partner adoption, resolve technical requests including site configuration, DNS, domain transfers, data migrations and integrations.

Act as customer advocate by collaborating with partners to define website functionality, delivering projects on time, and providing feedback for product improvement.

Minimum Requirements

Advanced WordPress admin expertise including plugin/theme interaction, site editor modifications, WooCommerce experience.

Strong knowledge of web technologies such as DNS, web accessibility, site performance, technical SEO, ecommerce.

Excellent English communication skills, both written and verbal, with ability to translate technical details effectively.

Work Experience Required: Not explicitly mentioned in the JD.

Ideal Candidate Profile

Experienced in managing complex WordPress-based projects with end-to-end ownership and stakeholder collaboration.

Comfortable working in ambiguous contexts, creating structure, prioritizing, and escalating issues appropriately.

Able to balance quality with project momentum while handling high-stakes situations and demonstrating attention to detail.