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Strong Tier-1 brand, metro location, and broad technical skillset increase applicant competition.
Banking-specific tools and billing systems increase domain specificity, reducing cross-industry transferability.
Explicit 8-10 years, mandatory production support experience and numerous required middleware and platform skills.
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Provide technical and business support for Citi applications to ensure quick resolution of issues and maintain stability, efficiency, and effectiveness in daily operations.
Manage application systems post-development, including monitoring, risk reconciliations, and supporting operating environments to meet service level expectations.
Lead and participate in application releases, contingency planning, risk assessment, and cross-team coordination to optimize application performance and availability.
8-10 years experience in Application Support role.
Bachelor’s/University degree or equivalent experience.
Technical skills including Windows, AIX, Linux, Oracle, MS SQL, ORMB Middleware, WebSphere, Weblogic, Open Shift, API, Java, IHS, MQ, KAFKA, NDM, Autosys Job Scheduling.
Work Experience Required: 8-10 years specified in Application Support; Notice period: Not explicitly mentioned in the JD.
Experienced in managing high-impact production support and application stability initiatives across large or multi-regional environments.
Demonstrates ability to analyze complex technical and business issues and communicate clearly with technical and non-technical stakeholders.
Skilled in technical troubleshooting and problem management with knowledge of programming languages and application middleware, exhibiting leadership in coaching and cross-team collaboration.