Service Delivery Manager – Networking

Manage intake, prioritization, and governance of requests within the Tooling & Continuous Improvement function to support global business and operational tools.

Lead planning, coordination, and delivery of tooling-related projects and transformation initiatives, ensuring stakeholder alignment and service performance.

Oversee vulnerability management, tooling governance, operational health, and continuous improvement including automation and compliance with security policies.

Work Experience Required: Not explicitly mentioned in the JD.

Mandatory experience in service delivery management, project & portfolio management, or tooling governance for enterprise tools.

Experience coordinating cross-functional teams and managing vendor relationships.

Compliance and security management experience related to vulnerability and risk management.

Strong operational leadership with demonstrated ability to manage multiple stakeholders including business, engineering teams, and vendors for tooling delivery.

Experience working in governance forums and providing executive-level reporting and strategic recommendations.

Background in driving continuous improvement initiatives, automation, and aligning tooling services with organizational technology strategies.