Director, IT Operations

Lead strategy, delivery, and continuous improvement of internal IT services for a global SaaS company, covering infrastructure, cloud, networking, identity, and key business applications.

Own service performance, governance, vendor and licensing management, and business continuity including disaster recovery, ensuring measurable IT service stability and stakeholder satisfaction.

Partner closely with CISO and leadership on cybersecurity, compliance, data governance, and responsible AI, embedding these factors into all IT services and operational decisions.

Bachelor’s degree in IT, computer science, engineering, business, or related field (or equivalent experience).

10-12 years of progressive IT experience with at least 5 years managing technical teams and managers.

Demonstrated leadership in internal IT service delivery, cloud, networking, identity, service management, portfolio governance, and vendor management in distributed environments.

Work Experience Required: 10-12 years progressive IT experience including minimum 5 years team leadership.

Experienced in strategic IT leadership in SaaS or technology sectors with broad knowledge across IT domains including cloud, infrastructure, identity, and enterprise applications.

Skilled at aligning IT strategy with business goals, managing large-scale IT portfolios, and collaborating cross-culturally with global teams.

Familiar with responsible AI governance, technical troubleshooting, service ownership, cybersecurity partnerships, and major incident leadership.