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Job Description
Structured overview of role & requirementsAbout This Role
Manage daily branch operations including cash, clearing, account opening, and service requests ensuring compliance with KYC/AML, RBI, and audit norms.
Implement operational controls such as cash, vault, ATM, locker management, end-of-day reconciliation, and audit preparation and follow-up.
Monitor service metrics (TAT, FTR, complaints) and drive RCA-based improvements while supporting sales through cross-selling insurance/investments and promoting digital banking adoption.
Minimum Requirements
3 to 9 years of branch operations experience.
Graduate degree is mandatory.
Banking certifications preferred; specifically JAIIB or CAIIB are preferred certifications.
Not explicitly mentioned: notice period or location restrictions beyond 'Kakinada'.
Ideal Candidate Profile
Experienced in branch operational controls with a focus on compliance and audit preparedness.
Capable of driving operational efficiency by monitoring service metrics and implementing corrective actions.
Has understanding of sales integration with operations, including cross-selling financial products and digital banking activation.