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Metro location, mid-level (3+ years) requirement, and broad tooling needs create moderate applicant density.
Product-ops analytics and stakeholder skills are transferable, though insurance domain knowledge helps.
Explicit 3+ years plus required SQL/technical tooling imposes moderate candidate filtering.
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Support cross-functional teams by triaging and investigating product and technical issues using tools like Datadog, FullStory, Amplitude, and Snowflake.
Serve as liaison between product/engineering and customer-facing teams to communicate updates, resolve issues, and strengthen feedback loops.
Collaborate with product and engineering to prioritize bugs and pain points, using data analysis to assess impact and improve user experience.
3+ years of experience in operational or analytical roles supporting product and technology teams.
1+ years experience with JavaScript, Java, or SQL.
Bachelor’s degree in Computer Science, Engineering, or a related field.
Work Experience Required: 3+ years in relevant roles; Notice Period: Not explicitly mentioned in the JD.
Experienced in high-growth technology company environments with strong analytical and business acumen.
Customer-centric with ability to influence product decisions based on user experience insights and data.
Skilled in cross-team collaboration and communication, capable of managing ambiguous situations and diverse stakeholders.