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Tier-1 brand, metro role, generalist operations title, and broad data/AI requirements increase candidate competition.
Operations and analytics skills transfer across industries, but ads-specific and agentic expertise increases domain sensitivity.
Mandatory 7-year experience plus analytics, process, and cross-functional requirements make shortlisting highly selective.
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Develop and own quality frameworks to evaluate end-to-end customer journeys and agentic solutions' Customer Experience (CX).
Lead automation-first initiatives by building and deploying AI-driven tools to transform quality control and operational management.
Serve as a senior strategic advisor in a global, cross-functional environment influencing product development and operational strategies through data-driven insights.
Bachelor's degree or equivalent practical experience.
7 years of experience in sales operations, management consulting, business operations, or equivalent strategy and operations roles.
7 years of experience in data analysis and generating business insights.
7 years of experience developing operational process solutions and collaborating with cross-functional teams.
Experienced in architecting and deploying scalable quality frameworks and customer experience measurement.
Familiar with automation technologies, AI/ML tools, and agentic solutions to improve operational efficiency and CX.
Capable of influencing senior leadership and collaborating across engineering and operations in a global matrixed organization.