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Job Description
Structured overview of role & requirementsAbout This Role
Develop and own quality frameworks to evaluate end-to-end customer journeys and agentic solutions' Customer Experience (CX).
Lead automation-first initiatives by building and deploying AI-driven tools to transform quality control and operational management.
Serve as a senior strategic advisor in a global, cross-functional environment influencing product development and operational strategies through data-driven insights.
Minimum Requirements
Bachelor's degree or equivalent practical experience.
7 years of experience in sales operations, management consulting, business operations, or equivalent strategy and operations roles.
7 years of experience in data analysis and generating business insights.
7 years of experience developing operational process solutions and collaborating with cross-functional teams.
Ideal Candidate Profile
Experienced in architecting and deploying scalable quality frameworks and customer experience measurement.
Familiar with automation technologies, AI/ML tools, and agentic solutions to improve operational efficiency and CX.
Capable of influencing senior leadership and collaborating across engineering and operations in a global matrixed organization.