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Job Description
Structured overview of role & requirementsAbout This Role
Lead daily operations of a US Mortgage Default Servicing team ensuring compliance, performance, quality, and service delivery.
Manage team workflow, shift operations, stakeholder expectations, audits, and service-level outcomes in a night-shift environment.
Coach and engage a team of 10-15 members through performance reviews, development conversations, and process adherence.
Minimum Requirements
Minimum 2 years of team handling experience in an operations environment.
Experience managing a team size of at least 10 to 15 members.
Hands-on experience specifically in the US Mortgage Default Servicing domain is required.
Willingness and ability to work night shifts.
Ideal Candidate Profile
Experienced leader in mortgage servicing with strong skills in team performance management and operational compliance.
Capable of operating in a fast-paced, process-driven environment with defined SLAs, audit requirements, and stakeholder interactions.
Strong analytical ability to identify performance gaps, implement corrective actions and drive continuous improvement within the team.