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Strong employer brand, common operations title, mid-level experience, and likely metro location increase applicant competition.
Requires specific US mortgage default servicing domain experience, limiting cross-industry transferability.
Explicit minimum experience plus mandatory US mortgage default servicing experience makes filters strict.
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Lead daily operations of a US Mortgage Default Servicing team ensuring compliance, performance, quality, and service delivery.
Manage team workflow, shift operations, stakeholder expectations, audits, and service-level outcomes in a night-shift environment.
Coach and engage a team of 10-15 members through performance reviews, development conversations, and process adherence.
Minimum 2 years of team handling experience in an operations environment.
Experience managing a team size of at least 10 to 15 members.
Hands-on experience specifically in the US Mortgage Default Servicing domain is required.
Willingness and ability to work night shifts.
Experienced leader in mortgage servicing with strong skills in team performance management and operational compliance.
Capable of operating in a fast-paced, process-driven environment with defined SLAs, audit requirements, and stakeholder interactions.
Strong analytical ability to identify performance gaps, implement corrective actions and drive continuous improvement within the team.