Program Manager, Artificial Intelligence (AI) Transformation & Continuous Improvement, Vendor Ops
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Job Description
Structured overview of role & requirementsAbout This Role
Own strategy, roadmap, adoption, and continuous improvement of AI-driven operational capabilities portfolio in Vendor Operations.
Lead AI-first operating model adoption and automation initiatives to transform Vendor Operations towards a Frontier Firm model.
Deploy and scale continuous improvement systems using Lean/PDCA methodologies to achieve measurable business performance improvements.
Minimum Requirements
Experience leading operational transformation or continuous improvement initiatives in complex global organizations.
Proven record of measurable improvements in quality, productivity, customer experience, or operational efficiency.
Strong data-driven decision-making capabilities and experience managing operational metrics.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in managing AI/automation portfolios and leading cross-functional transformation involving engineering, service design, and operations.
Demonstrated ability to influence without direct authority and lead organizational change in large, matrixed environments.
Familiarity with structured improvement frameworks (Lean, PDCA, Kaizen) and continuous improvement certifications (e.g., Lean Six Sigma).